OUR SERVICES

Audience and Consumer Research

 

We’re often asked if we specialize in qualitative or quantitative research. The answer is both, and our real superpower is hybridizing different methodologies into a custom research plan that best answers your questions and drives impact.

We’ve found that the best way to do that is to remain methodology-agnostic, matching the ideal approach with your organizational objectives.

 
 
 
Our superpower is hybridizing different methodologies into a custom research plan that best answers your questions and drives impact.

And we don’t just pass off a deck of bottomless charts and graphs, transcripts, or data tables. In fact, Research Narrative has a “no data dumping” rule; we know that effective communication of data and insights is a requirement for impactful research and meaningful strategy.

We work closely with you to develop the right deliverable – whether that’s an annotated dashboard, an executive summary brief, a narrative whitepaper, a dynamic multimedia presentation, an interactive activation workshop, or a combination of different alternatives.


 

OUR RESEARCH PROCESS

Every research engagement starts with discussing the central business questions at hand.

What are we trying to learn? How will the research be used, by whom, and what organizational decisions will this inform? What outcomes are at stake?

Everything we design, analyze, report, and activate flows from those initial, foundational questions.

As rigorous researchers, we also take data integrity seriously

All of our fieldwork is conducted under strict data privacy rules, following CCPA, GDPR, and the guidelines of ISO 27001. Our data is vetted for bots, fraudsters, and inattentive respondents, with team members paying careful attention to signals of fraud or respondent fatigue. Quantitative studies are “soft launched” for quality control review, before full data collection begins.


 

 

STRATEGIC EXPERTISE AREAS

  • Brand and re-brand strategy
  • Value proposition, competitive positioning, and market (re)positioning (including sales positioning)
  • Target consumer/audience definition and segmentation
  • Customer journey mapping and opportunities
  • Customer satisfaction
  • Employee satisfaction (part of our strategic planning work)
  • Student and alumni engagement (education sector)
  • Audience engagement (media sector)
  • Content / portfolio strategy
  • Product / service definition, including new product develop and go-to-market strategy
  • Programming and local programming strategy (media sector)
  • “Build the right thing” user experience prioritization for websites and mobile apps
  • Media and social impact evaluation

TACTICAL EXPERTISE AREAS

  • Concept testing
  • Content evaluation
  • Program strategy – TV, radio, web/online video
  • Talent evaluation (on-air personalities)
  • Ad testing/ad effectiveness/brand lift assessment
  • Messaging effectiveness and optimization (including copy testing)
  • Package testing (including image testing)
  • Logo testing
  • “Build the thing right” user experience optimization for websites, web apps, and mobile apps

 

 

OUR
METHODOLOGICAL
TOOLKIT
  • Surveys (online, mobile, and phone)
  • Eye tracking and facial recognition
  • Click mapping and heat maps
  • Dial testing (online and live)
  • Analytics collection design (digital, social)
  • Moderated online communities (e.g., message board forums and online chat sessions)
  • Focus groups and community forums (both in-person and via online video)
  • Ethnographies (in-home and digital)
  • Digital diaries
  • 1 on 1 in-depth interviews (B2B, B2C, UX)
  • Interactive workshops with creative collaging, divergent and convergent “cascade session” brainstorming, SMART goals creation, and action plan development
  • User/interaction interviews (moderated and unmoderated)
  • Friendship dyads and triads
  • Parent/child dyads

 

 

Want to learn more about audience and consumer research? Click here to request a free 30-minute consultation!

 

 

OUR SERVICES (cont’d)


> Audience & Consumer Research
Data-Driven Insights Advisory
Strategic Planning
Impact Evaluation
Insights Activation
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